Audirec ATOM3

Global Shipping
Shipping FAQs
Which countries do you ship to?
We typically ship to most countries via express delivery, and to many countries via standard delivery. You can confirm with our team whether standard delivery is available in your country.

We cannot ship to PO Boxes or APO/FPO addresses.

*Note: Generally, we only offer designated delivery to India and Russia. We only offer express delivery to countries in Africa, Argentina, Hawaii, Kuwait, Mauritius, Montenegro, and Sri Lanka.

Due to unpredictable factors such as pandemics and wars, delivery times may be adjusted.

How much does shipping cost?
We offer two shipping options: standard delivery and express delivery.

Standard delivery is free to most countries, while express delivery costs between $15 and $50, depending on your country. If your order is over $270, express delivery is free*.

*This applies to most countries. However, large items (such as headphones and desktop DACs/AMPs) are not eligible for free shipping. For large items, free shipping is only available for orders over $499.99 USD.

Shipping costs do not include import taxes or handling fees that may apply in your country. Audione is not responsible for these charges. If you refuse to pay taxes/duties, shipping costs will still be deducted from the round-trip shipping fee you paid. Due to taxes and other miscellaneous fees, shipping costs may be higher than the amount shown on your order.

Some packages marked "Return to Seller" may be destroyed by postal or customs officials if the buyer refuses to accept the package or fails to pay taxes. No refund will be given in such cases.

For some countries, standard shipping via Yanwen Express includes taxes. However, Audione is not responsible for any additional administrative fees or handling charges imposed by your local courier or customs. Please confirm with your local customs office.

Express shipping to certain remote areas may incur additional charges. We will contact you if additional payment is required.

If you have any questions about shipping, please contact us before placing your order.

How long does it take to receive your order after placing it?
For in-stock items, your order will be shipped within 3 business days. You can check the stock status of any item with our staff.

Custom items may take longer. Please contact our staff for more information.

On normal, non-promotional days, after your package is shipped:

With standard shipping, your item will take approximately 2-4 weeks to arrive after it is shipped. For some countries, it may take up to 2-3 months, depending on your country, customs, and other factors. *Shipping times are beyond our control. Audione will not issue refunds. Please consider upgrading to an express delivery service or allow for the waiting time.
After shipping with an express delivery service, your item will take approximately 3-7 days to arrive.
*Note: Holidays or other unforeseen circumstances may affect delivery times.

What if your package has been shipped but has not arrived?

First, contact your local courier with your local tracking number.
If your package has been in transit for at least three months, it may have been lost.
For orders under $50, you can choose a one-time reshipment or a full refund (cash payment) via PayPal/credit/debit card.
For orders over $50, we only process a 50% refund of the order amount for cash payments via PayPal/credit/debit card. If you have any questions about standard delivery, we recommend choosing DHL courier service.
If a package is undeliverable due to any of the following circumstances, the customer is responsible for the consequences and costs incurred:
The address or phone number provided by the recipient is incorrect; The courier is unable to contact the recipient; The recipient refuses to sign for the package; The package is lost or damaged due to the recipient selecting "No Signature"; The recipient refuses to pay local taxes/handling fees; The recipient refuses to provide customs clearance documents; Who is responsible for import taxes/duties?
The customer is responsible for any customs duties/import/handling fees that may be incurred on the package.

If you refuse to pay these fees and refuse to accept the package, you will still be responsible for the shipping charges. Audione will only refund your order amount after deducting round-trip shipping costs.

How can I get help with my order?
Order cancellations and/or modifications can only be processed manually by our staff, provided your order has not already been processed by our warehouse team.
Please place orders with caution, as our support team may not be available on weekdays or weekends.

tom_tang@audione.net.cn