Refund policy

We offer a 30-day return policy, meaning you have 30 days from the date you receive your item to return it.

To be eligible for a return, your item must be in the same condition you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

To request a return, you can contact us at tom_tang@audione.net.cn. Please note that returns must be sent to the following address: Liu Jiaomei, +8615575383135 523777
Room 504, Building 7, Tianan Cloud Valley, No. 14, Gongye South Road, Songshan Lake Park, Dalang Town, Dongguan City, Guangdong Province, China

If your return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items returned without a prior return request will not be accepted.

If you have any questions about returns, please feel free to contact us at tom_tang@audione.net.cn.

Damages and Issues
Please inspect your order immediately upon receipt. If the item is defective, damaged, or you received the wrong item, please contact us immediately so we can assess the issue and address it.

Exceptions/Non-Returnable Items
Certain types of merchandise cannot be returned, such as perishable goods (such as food, flowers, or plants), custom items (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns on hazardous materials, flammable liquids, or gases. If you have any questions or concerns about your specific item, please contact us.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you receive your desired item is to return your existing item and, once your return is accepted, purchase a new item separately.

EU 14-Day Cooling-Off Period
Notwithstanding the above, if the item is being shipped to the EU, you have the right to cancel or return your order for any reason within 14 days, without giving any reason. As stated above, your item must be in the same condition it was when you received it, unworn or unused, with tags attached, and in its original packaging. You will also need to provide your receipt or proof of purchase.

Refunds
We will notify you once we have received and inspected your return and let you know whether your refund has been approved. If approved, you will automatically receive the refund via your original payment method within 10 business days. Please note that your bank or credit card company may also take some time to process and issue the refund.
If it has been more than 15 business days since we approved your return, please contact us by email at tom_tang@audione.net.cn.