HarmonicDyne Zeus

Warranty Policy

Warranty Definition

A warranty is our written commitment to repair or replace a product that is defective due to a manufacturing defect.

 

*In some cases, the warranty may not apply or may be limited in coverage. Please see the following section.

 

Warranty Period

Audione offers a one-year warranty on our products (excluding cases, earbuds, and other accessories). Audione offers a three-month warranty on cables and adapters. The warranty period begins on the date of purchase. If you encounter any issues, please email jiaomei_liu@audione.net.cn. If you do not receive a response to our email within three business days, please contact us through our website to inquire.

 

Non-original buyers must notify us to inquire about the warranty status of their purchase and whether a warranty claim is available. We require details such as the order number, the non-original buyer's personal contact information, and the shipping address.

 

For Audione's own brands, such as TANGZU, we can provide repair services even if the order number is not available, as long as the product is still repairable. However, this service does not apply to discontinued products. You are responsible for all shipping and repair costs. For products without an order number, expect longer repair times.

 

Defective Products

The Audione warranty covers any factory defects that may affect the normal functionality of your product. It does not cover damage caused by human error, negligence, or other factors (see below for more details).

 

If your product is defective, please follow the instructions below:

 

Send an email to jiaomei_liu@audione.net.cn with an appropriate subject line.

 

Include your order number and clearly describe your issue.

 

Attach photos and videos to prove your product is defective.

 

If the photos/videos provided are insufficient to prove the issue, we will conduct further inquiries.

 

Once we confirm that your product is defective due to a manufacturing defect, we will arrange a replacement, partial refund, or full refund, as applicable.

 

We may require you to return the defective product to Audione for a replacement.

 

Audione will only cover the shipping costs of a partially defective product within 7 days of receipt if you can verify the manufacturing defect with video/photos. We will only reship the defective product once we have received it. Audione does not cover shipping costs for customers who choose a full refund.

 

Items claimed to be defective after 7 days must be returned to Audione for inspection to detect any factory defects. Audione does not cover shipping costs. We only cover repair/replacement and return shipping costs (excluding any local taxes, importation, or processing fees that may apply).

 

*Note: Warranty procedures may vary depending on the product and the issue. If you encounter any issues, please contact jiaomei_liu@audione.net.cn immediately. If you do not receive an email response within 3 business days, please contact us via our website or Discord for verification. If your failure to contact customer service promptly results in a deterioration in the product's condition, your 1-year warranty may be limited or voided.

 

Wrong/Missing Items Upon Delivery

As a general rule, upon receiving a package, please verify the contents and ensure the packaging is intact before signing for it.

All customers must take an unboxing video of the entire sealed package from all angles, opening the package and the product. Failure to provide this video will invalidate any claims for wrong or missing items.

 

If you have any claims of incorrect/missing items, please email jiaomei_liu@audione.net.cn. Please provide the following details.

1) Email jiaomei_liu@audione.net.cn with an appropriate subject line.

2) Provide your order number and clearly describe the issue.

3) Attach photos of the sealed package and packaging, as well as an unboxing video, to prove your product is incorrect/missing. Shipping information must be clearly visible on the package.

 

Once the issue is confirmed, we will arrange a replacement or refund (as applicable). For items claimed to be missing from the package or sealed product, an unboxing video is required. For incorrect items, Audione will determine whether you need to return the incorrect item.

 

Warranty is not applicable in the following cases:

Product damage caused by accident, user negligence, disassembly, water damage, improper handling, mismanagement, abuse, improper installation, vandalism, or modification. The product was a prize or giveaway.

The product was not purchased from audione.store (for example, if you purchased from AliExpress, a crowdfunding campaign, Amazon, a local reseller, etc., please contact the store or reseller directly).

Products may wear out over time, including cosmetic changes such as color change.

Warranty Policy

Warranty Definition

A warranty is our written commitment to repair or replace a product that is defective due to a manufacturing defect.

 

*In some cases, the warranty may not apply or may be limited in coverage. Please see the following section.

 

Warranty Period

Audione offers a one-year warranty on our products (excluding cases, earbuds, and other accessories). Audione offers a three-month warranty on cables and adapters. The warranty period begins on the date of purchase. If you encounter any issues, please email jiaomei_liu@audione.net.cn. If you do not receive a response to our email within three business days, please contact us through our website to inquire.

 

Non-original buyers must notify us to inquire about the warranty status of their purchase and whether a warranty claim is available. We require details such as the order number, the non-original buyer's personal contact information, and the shipping address.

 

For Audione's own brands, such as TANGZU, we can provide repair services even if the order number is not available, as long as the product is still repairable. However, this service does not apply to discontinued products. You are responsible for all shipping and repair costs. For products without an order number, expect longer repair times.

 

Defective Products

The Audione warranty covers any factory defects that may affect the normal functionality of your product. It does not cover damage caused by human error, negligence, or other factors (see below for more details).

 

If your product is defective, please follow the instructions below:

 

Send an email to jiaomei_liu@audione.net.cn with an appropriate subject line.

 

Include your order number and clearly describe your issue.

 

Attach photos and videos to prove your product is defective.

 

If the photos/videos provided are insufficient to prove the issue, we will conduct further inquiries.

 

Once we confirm that your product is defective due to a manufacturing defect, we will arrange a replacement, partial refund, or full refund, as applicable.

 

We may require you to return the defective product to Audione for a replacement.

 

Audione will only cover the shipping costs of a partially defective product within 7 days of receipt if you can verify the manufacturing defect with video/photos. We will only reship the defective product once we have received it. Audione does not cover shipping costs for customers who choose a full refund.

 

Items claimed to be defective after 7 days must be returned to Audione for inspection to detect any factory defects. Audione does not cover shipping costs. We only cover repair/replacement and return shipping costs (excluding any local taxes, importation, or processing fees that may apply).

 

*Note: Warranty procedures may vary depending on the product and the issue. If you encounter any issues, please contact jiaomei_liu@audione.net.cn immediately. If you do not receive an email response within 3 business days, please contact us via our website or Discord for verification. If your failure to contact customer service promptly results in a deterioration in the product's condition, your 1-year warranty may be limited or voided.

 

Wrong/Missing Items Upon Delivery

As a general rule, upon receiving a package, please verify the contents and ensure the packaging is intact before signing for it.

All customers must take an unboxing video of the entire sealed package from all angles, opening the package and the product. Failure to provide this video will invalidate any claims for wrong or missing items.

 

If you have any claims of incorrect/missing items, please email jiaomei_liu@audione.net.cn. Please provide the following details.

1) Email jiaomei_liu@audione.net.cn with an appropriate subject line.

2) Provide your order number and clearly describe the issue.

3) Attach photos of the sealed package and packaging, as well as an unboxing video, to prove your product is incorrect/missing. Shipping information must be clearly visible on the package.

 

Once the issue is confirmed, we will arrange a replacement or refund (as applicable). For items claimed to be missing from the package or sealed product, an unboxing video is required. For incorrect items, Audione will determine whether you need to return the incorrect item.

 

Warranty is not applicable in the following cases:

Product damage caused by accident, user negligence, disassembly, water damage, improper handling, mismanagement, abuse, improper installation, vandalism, or modification. The product was a prize or giveaway.

The product was not purchased from audione.store (for example, if you purchased from AliExpress, a crowdfunding campaign, Amazon, a local reseller, etc., please contact the store or reseller directly).

Products may wear out over time, including cosmetic changes such as color change.